Refund Policy

At The School Lead, we understand that circumstances might change, and we value our participants’ satisfaction and trust. We have designed our refund policy to be both customer-friendly and accommodating. We aim to provide an exceptional learning experience, and if you find yourself unable to attend our virtual facilitator-led training after enrolling, we offer the following refund options:

  1. Full Refund:

If you cancel your registration at least 15 days before the scheduled training session, you are eligible for a full refund, no questions asked. We want to ensure you have ample time to adjust your plans.

  1. Credit for Future Training:

If you cancel your registration between 7 and 14 days before the scheduled training, we offer you the option to apply your payment as a credit towards any future training sessions. We believe in providing flexibility as we understand unexpected situations can arise.

  1. Partial Refund:

For cancellations made between 3 and 6 days before the training, we offer a partial refund of 50% of the total fee. We appreciate your understanding and cooperation, as our preparation and resources are allocated based on the number of participants.

  1. No Refund:

Cancellations made within 48 hours of the training start time are not eligible for a refund. However, we are happy to discuss the possibility of rescheduling your attendance for a future session, depending on availability.

  1. Special Circumstances:

In case of emergencies, unforeseen events, or extenuating circumstances, please reach out to our customer support team. We understand that life is unpredictable, and we will assess each situation individually to find the best possible solution.

How to Request a Refund or Credit:

  • To request a refund or credit, please contact our customer support team via email at [Your Support Email] or by calling [Your Support Phone Number]. Provide your registration details, and we will guide you through the process promptly and courteously.

At The School Lead, we believe in transparent communication and fair policies. Our refund policy is designed to prioritize your satisfaction while ensuring the smooth operation of our training programs. We appreciate your trust in us and look forward to delivering a valuable and enriching learning experience.

Thank you for choosing The School Lead for your virtual facilitator-led training needs.